At oonaya.com, we aim to provide a seamless shopping experience. If your item arrives damaged or defective, please provide photos or videos showing the issue and a screenshot of your complaint. We may request you to return the item following our detailed guidelines. Ensure the item is unworn, unwashed, and has all original tags attached.

Yes!

• Severely damaged items: Full refund or replacement.
• Partially damaged items: Partial refund or replacement depending on the issue.
  Note: For damaged packaging boxes alone, refunds are not provided unless the product inside is affected.

If you receive the wrong product, color, or size, we will offer a full refund or replacement. Provide a screenshot of the complaint, including your name and details about the issue, for faster resolution.

We deliver orders within 6 to 10 days. However, delays caused by customs, local post offices, or unforeseen circumstances may extend this timeline. For tracking details, check the shipping confirmation email.

If your order remains undelivered for more than 60 days, you can request a refund or resend.

For U.S. shipments, the timeframe is 45 days.

For Brazil, it is 110 days due to customs delays.

Returns are not accepted for items marked as delivered unless you can provide a non-delivery certification from your local post office with an official seal. Please ensure accurate shipping details to avoid issues.

Non-functional missing parts: Partial refund or resend.

Functional missing parts: Resend the entire product.
For missing accessories, we will resend the necessary components to complete your order.

Your privacy is our priority. We collect data to process orders, improve our services, and send updates (with your consent). We never sell or share your information with third parties for marketing purposes. For more details, review our

You can reach us at 📧 oonaya.care@outlook.com. We are here to help and resolve any issues you might have!